How to Return
We start all custom bikinis based on your measurements provided, therefore we have a strict no return policy. It is important you double check your measurements prior to sending your form. However, we want to ensure you are completely happy with your purchase and are happy to alter your suit. Please email us with any concerns.
Damaged or Incorrect Items
Every order goes through a very thorough quality check to ensure there are no damaged items. Each suit is carefully wrapped and placed in a mailing envelope. Cup Cases are available by request. If you would like your order packaged in a mailing box, please specify in your notes.
Sometimes packages can be handled a little rougher than we would expect and therefore sometimes items may be damaged. If your suit arrives with noticable damage please let us know right away.
What if my suit doesnt fit me
Your bikini should fit you snug. If the top is too small simply remove the padding. If the top is too big, you can scrunch the triangle together along the bottom tunnel. You can also add extra padding to fill it out if it is too big. The bottoms should be snug when you get them. They come with extra fabric where the connectors are attached which can easily be taken out or brought in by a local seamstress.
We do our best with the measurements provided to ensure a good fit. It is up to you to ensure your measurements are accurate. We do not offer refunds for incorrect measurements. We will do our best to alter the suit or offer advice to have the suit altered by a seamstress. If you have any questions or concerns after recieving your suit just send us an email and we would be happy to help!
We ship all Canadian orders via Canada Post. Please allow 5-10 business days for regular post. If you would prefer rush shipping, please specify in your notes.
If you are buying from anywhere besides Canada we recommend ordering your suit 10-12 weeks in advance. After we ship your suit and it leaves Canada we have no control over it. Sometimes packages can get held in customs for weeks. Sarahmariebikini is not responsible for a delay in international orders due to wait times at customs.